Product Warranty Policy – chanmart.com
 

Effective Date: 01.08.2025
 

At chanmart.com, we are committed to offering high-quality products and ensuring customer satisfaction. This Product Warranty Policy outlines the terms and conditions under which we provide warranty support for eligible items purchased on our platform.
 

1. Warranty Coverage
 

Warranty coverage is product-specific and will be clearly mentioned on the product page if applicable.
 

Covered under warranty:
 

Manufacturing defects
Non-functional or faulty parts
Quality issues not caused by misuse or external damage
Not covered under warranty:
 

Damage caused by misuse, negligence, accidents, or modifications
Normal wear and tear, fading, or degradation due to time or environmental factors
Consumable items (e.g., batteries, filters, etc.), unless explicitly mentioned
2. Warranty Period
 

Product Type
 

Warranty Duration
 

Electronics/Accessories
 

6 to 12 months (as specified)
 

Fashion & Apparel
 

No warranty unless mentioned
 

Home Products
 

3 to 6 months (if applicable)
 

Please refer to individual product pages for exact warranty duration and terms.
 

3. How to Claim a Warranty
 

To initiate a warranty claim:
 

Email support@chanmart.com with:
Order ID
Product name
Clear photos/videos showing the defect
Description of the issue
Our team will verify your claim within 3–5 business days.
If approved, we will offer:
Free repair or replacement, or
Store credit or refund (if replacement is unavailable)
4. Return Shipping for Warranty Claims
 

In most cases, we will arrange a free reverse pickup.
If not available in your area, you may be asked to self-ship the item. Shipping costs may be reimbursed after claim approval.
5. Third-Party Brand Warranty
 

Some products sold on chanmart.com may be covered by the manufacturer’s warranty. In such cases:
 

You may need to contact the brand directly for warranty claims.
We will assist you by providing invoices or product details when needed.
6. Limitation of Liability
 

chanmart.com is not liable for any indirect, incidental, or consequential damages caused by the use or misuse of any product, even if covered under warranty.
 

7. Contact Us
 

For all warranty-related queries or support:
 

Chanmart Customer Support
Email: support@chanmart.com
Phone: +91 9493611345
Website: www.chanmart.com